We are committed to ensure 100% Purchase Protection for the shopping done on Pick Ur Needs by keeping your data secured, supplying genuine products and offering easy return policy.
- RETURN ELIGIBILITY
- Your received product(s) must be unused and in the same condition as received.
- Return request must be reported to us within 48 hours from delivery of the order.
- RETURN REQUEST
- Return request can be raised by selecting the correct return reason displayed in the ‘Message Subject' in Contact Us page. Upload product images by clicking on “Upload Image” button. Enter the order number and brief about the problem you have experienced with the product in the space (Message) provided and send it to us.
- We will look at it immediately and get back to you.
- RETURN ACCEPTANCE
Return of purchased goods can be permitted only under the following circumstances:
- Item is physically damaged
- Item is defective and cannot be repaired
- Wrong item delivered
- Wrong color / sized-item delivered
- Wrong quantity
- Missing parts/accessories
RETURN ATTACHMENTS AND PACKING
- Items are to be returned with all accessories and original/secure packaging. Careful attention is to be given with the packing of the product to avoid damage during transit.
- Invoice and all the tags/labels should be kept inside the return package.
- Items which are returned without original packaging / accessories will not be accepted.
- After receipt of the item(s) from Customer, we initiate replacement within 7 business days.
- Sending a replacement depends on the availability of the product. If there is non-availability of replacement product then we will refund the entire amount.
- In a rare event of the replacement item(s) being defective/damaged or not as described on the product page, a full refund will be provided by us after we receive the product.
- Upon receiving the returned items, a Quality Inspection would be performed over the product. If Quality inspection failed, the product will be sent to customer and no refund will be provided.